COVID-19 Contact Tracing

Contact Tracing

The Indiana University Fairbanks School of Public Health at IUPUI has hired, trained and managed contact tracers to track the spread of COVID-19 in Indianapolis.

In collaboration with Indianapolis Mayor Joe Hogsett and Dr. Virginia Caine of the Marion County Public Health Department, the Fairbanks School of Public Health expanded contact tracing in the city. 

When a person tests positive for the novel coronavirus, a trained contact tracer will begin communicating with the infected individual to begin the process of tracing everyone with which they may have had close contact. Close contacts include those who were within six feet of the infected individual for at least 15 minutes. The tracking period begins after an individual has been exposed to an infected individual. 

Once everyone who may have had close contact with an infected individual has been identified, the contacts are informed of their potential exposure – while maintaining the anonymity of the person who might have exposed them.  


Our team can be reached at

When to Start and End Quarantine

You should stay home for 14 days after your last contact with a person who has COVID-19. 

Even if you test negative for COVID-19 or feel healthy, you should stay home (quarantine) since symptoms may appear 2 to 14 days after exposure to the virus. 

Learn more about quarantine

Contact Tracing Communications

Indiana State Department of Health

If you have been in close contact with someone who has COVID-19, a contact tracer from the Indiana State Health Department (ISDH) might contact you to inform you that you’ve been exposed to COVID-19. You’ll receive the text message shown on the right. The text will come from 877-548-3444. The text message has a link to a survey used to assess your risk of exposure.

The ISDH call center will attempt to call close contacts who don’t respond to the survey or connect via the text message up to three times from 833-670-0067. You should stay at home and self-quarantine for 14 days, starting from the last day you were possibly exposed to COVID-19. The contact tracer will help identify the dates of your self-quarantine. The contact tracer can also provide resources about COVID-19 testing in your area. 

Contact Tracing Scams

Contact tracers will not disclose to the public who may have exposed a person to COVID-19. This information is strictly confidential and HIPAA protected.

Public health departments will receive information about positive cases. All employees of public health departments are HIPAA compliant. 

Contact tracers will NOT ask:

  • For your social security number
  • For money or payment of any type
  • For photographs or videos of any type
  • Passwords or any other type of account information

Contact tracers will ask:

  • To confirm your address, date of birth and other phone numbers you use
  • How are you feeling? Have you had any potential symptoms? And for how long?
  • About your activity for a specific period of time, around two weeks
  • Names and contact information for anyone you have had close contact with
  • What resources are needed to help you safely and successfully isolate/quaratine


If you are interested in learning more about contact tracing, we recommend these two trainings from Johns Hopkins University and the Association of State and Territorial Health Officials.