Many Bachelor of Science students in Health Services Management at IU Richard M. Fairbanks School of Public Health have had the opportunity to complete the IU Health Revenue Cycle Services internship, and it has not taken long for it to become a student favorite.
Wanting to better understand the billing cycle and challenges within nonclinical services, BS in Health Services Management student, Mackenzie Farmer was excited about the internship.
“I had the opportunity to train as a customer service representative,” Mackenzie said. “Taking calls from patients regarding their billing questions and concerns allowed me to gain an understanding of how patients feel and the challenges that they face.”
Mackenzie had the opportunity to work on process improvement projects that included updating the quality scorecards and IU Health patient billing statement, as well as work directly with various levels of leadership.
Not only did she find the responsibilities helpful, but also the people. “Everyone was willing to assist in the projects that I worked on and gave great advice about being a leader in healthcare,” Mackenzie said. “Personally, the internship taught me that I am in the right field of study.”